Frequently Asked Questions

Everything your team is already asking.

Governance, deployment, security, pricing — answered in under 30 seconds each.

What is Realtime Decision Governance?
A deterministic engine that sits between any decision-maker (human or AI) and the action. Every refund, discount, escalation, or approval hits a policy gate before it commits. Violations are blocked. Compliant decisions ship with a citation attached.
What does "No Citation, No Output" mean?
Every verdict must cite a policy node — for example, RETURN-001 §3.2, DISCOUNT-002 §2.1. No citation, no action. This is our architectural guarantee against hallucination.
How is this different from what my AI platform already does?
Your AI platform's safety layer is probabilistic and covers only the bot. Navedas is one deterministic engine for every decision-maker — bots, human agents, fulfillment, compliance. Same rules, same trace.
How is this different from a rules engine?
Rules engines match keywords. Navedas reasons over LTV, claim history, fraud signals, and precedent — against your atomized SOP, not "refund > $500."
Will I have to rip out my existing stack?
No. Navedas sits between your existing tools and the action. Your team keeps their stack — we add the governance layer on top.
What is the Reasoning Ledger?
The Reasoning Ledger — an immutable record of who decided, when, why, under which policy. Every verdict is traceable to a specific policy node. This answers audit inquiries in seconds.
What is Settlement Drift?
The gap between what your policy says and what your agent (AI or human) actually did. In high-volume operations, a 2–5% drift rate is an unmanaged expense discovered months later.
What does ungoverned AI actually cost?
A 2% deviation rate on $10M in refunds costs $200K annually — before anyone notices. That's the hidden cost of AI agents drifting from your SOPs.
When will my next board meeting have real numbers?
48 hours to the Revenue Recovery Report with real dollar exposure. A week to a live workflow under governance. 30 days to week-over-week recovery numbers you can put on a slide.
What's the 30-Day Revenue Recovery Report?
Share 1,000 recent tickets. In 48 hours you get exact dollars at risk, policy citations, and recoverable revenue. By day 30, one workflow is live under governance with real recovery numbers.
What data do you need to start?
Your SOPs (even if they live in PDFs and Notion pages), 100 historical records (tickets, orders, approval logs), and access to the policies that govern the workflow.
Do I have to re-platform to run this?
No. Navedas deploys as a governance layer over your existing stack. No re-platforming required.
What happens to our customer data?
It stays inside your environment. SOC 2 Type II and ISO 27001 controls, encrypted in transit and at rest, PII scrubbed before processing. On-prem and private-cloud deployment options available. Your data never trains anyone else's model.
Is the system HIPAA compliant?
Yes. HIPAA-ready for patient-adjacent administrative workflows — scheduling, data handling, triage-adjacent communications.
Who owns the Context Graph?
You do. 100% ownership. Your Context Graph is never shared with or learned from by other customers.
What's this going to cost us, for real?
You pay more only after we save you more. Start with the $500 Revenue Recovery Audit, then a $10K–$20K/month Pilot on one workflow, then a full Platform deployment at $80K–$250K per year once recovery is proven. Pricing scales with the dollars recovered, not with seat count.
Can we try it on a small scope first?
That's how we work. Share 1,000 recent tickets. In 48 hours you get a Revenue Recovery Report — policies violated, revenue impact, recoverable dollars. No commitment.
What does the path from Audit to Platform look like?
Three steps. $500 Audit — 1,000 tickets, 48 hours, money-back guarantee. $10K–$20K/month Pilot — 30 days of live interception on one policy area. $80K–$250K per year Platform — full deployment with all policy areas governed. Each step stands on its own; no commitment to the next.
What is the Context Graph?
Your SOP manuals converted into a Context Graph of executable logic nodes. Each rule gets an ID, a vector, and a citation path. Enforceable, citeable, searchable.
What is the Inference-Time Interceptor?
A realtime gate between AI inference and action. Every AI output is checked against the Context Graph before the customer sees it. Violations blocked, compliant outputs ship with citations.
How does identity stitching work?
Navedas connects linked accounts, shared devices, and cross-channel activity into a single policy surface. Your CRM sees four customers — Navedas sees one household exceeding the refund threshold.
Does the system learn from our decisions?
Every verified resolution becomes a precedent node linked to your policies. The engine sharpens over time. After 1,000 tickets, it knows your playbook.
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