Back-Office Automation

Automate back-office decisions. Keep control of every one.

Two field engineers embed in your operation, build the governance layer across your back-office workflows, and leave you owning the AI. Every decision your agents take, before it reaches the customer or the ledger.

Fulfillment Operations Claims Processing Financial Services Insurance
The problem

What breaks when back-office runs on AI alone

Speed without governance. Your agents process decisions faster than your policies travel. The gaps show up in disputes, chargebacks, and audit findings, weeks after the damage.

Actions without authority

Your agent reverses a transaction, waives a fee, or adjusts a claim limit outside the policy that was supposed to govern it. No one catches it until the P&L review.

Policy that doesn't travel

The SOP lives in a wiki. The AI reads a prompt. The human read a memo two years ago. Three different interpretations ship to three different customers.

No trace when auditors ask

You have logs. You don't have reasoning. When a regulator asks why a decision shipped, "the model thought it was right" is not an answer.

Policy-resolved

The governance layer your back-office runs on

Every back-office action (AI agent, human operator, or automated workflow) hits the Decision Gate before it commits. No citation, no output.

The Context Graph

Your SOPs and tribal knowledge become a live, enforceable policy graph. AI reasons against the graph, not guesses.

The Interceptor

Every AI inference intercepted and checked against the Graph at decision-time. Not after. If the decision violates policy, the action is blocked.

The Reasoning Ledger

Every decision logged in an immutable ledger: who decided, when, why, under which policy. Audit-ready, proof of policy compliance in every row.

See a hallucination get intercepted

An AI agent fabricates a refund confirmation. The Interceptor catches it before the customer ever sees it.

Operator Console
LIVE
AI-Agent-12 Human-Rohit.M Same rules. Same engine.
⚑ Decision Gate — Response Blocked
AI-Agent-12 drafted: "Your $847 refund is processed." No such refund exists in system of record. Response blocked before send.
📎 SOR-001 §1.4 · HALLUC-GUARD §2.2
Reasoning Trace
Input: "Where's my refund?"
Claim: Refund $847 issued ✗
SOR Check: No record found ✗
Pattern: Confabulation (94%)
Verdict
⊘ BLOCKED
Hallucination prevented
✓ ROUTE TO HUMAN
per ESCAL-001 §2.1
Inference drafted → Claim flagged → Blocked
● LIVE

Intercepted at inference-time. Customer never saw the false promise. Reasoning Ledger filed automatically.

Deterministic vs. Probabilistic

Safety layer on the bot; humans uncovered
Same engine for AI and human agents
Probabilistic pattern matching
Deterministic policy logic
Logs + circumstantial evidence
Reasoning Ledger + policy citation

The Impact

500K+
Decisions Governed / Quarter
99.7%
AI Hallucinations Intercepted
95%
Audit Response Time Saved
+15%
Policy Consistency Improvement

48 hours to your Back-Office Recovery Report.

Send us 1,000 recent back-office decisions. We return the exposure: which actions shipped outside policy, how much it cost, and what a governed operation recovers.

Run a $500 Audit