These terms govern your access to and use of the Navedas Intelligence platform, including all related services, APIs, and deliverables.
Last updated: April 16, 2026
By accessing or using the Navedas Intelligence platform ("Platform"), you agree to be bound by these Terms of Use ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree, do not use the Platform.
These Terms apply to all users, including administrators, operators, and any individual granted access through your organization's account. Your continued use of the Platform after any modifications to these Terms constitutes acceptance of the updated Terms.
Navedas Intelligence provides a Realtime Decision Governance platform that sits between decision-makers (human agents and AI systems) and the actions they take. The Platform enforces organizational policies at the point of decision, produces audit-ready reasoning traces, and generates revenue recovery analytics.
Services include, but are not limited to:
Navedas Intelligence may also provide deployment support, Context Graph configuration, and ongoing platform optimization as defined in your service agreement.
You must register for an account to use the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Navedas Intelligence immediately of any unauthorized use.
Navedas Intelligence supports enterprise authentication via SSO, SAML, and Azure AD integration. Your organization's IT administrator is responsible for managing user provisioning, role assignments, and access controls within the Platform.
We reserve the right to suspend or terminate accounts that violate these Terms, compromise platform security, or remain inactive for more than 12 consecutive months.
When using the Platform, you agree to:
You are solely responsible for the accuracy and legality of the policies, SOPs, and data you provide for ingestion into the Context Graph. Navedas Intelligence enforces the rules you define; we do not provide legal advice on the content of those rules.
Fees for the Platform are set forth in your service agreement or order form. Unless otherwise stated, all fees are quoted in U.S. dollars and are due within 30 days of invoice.
Navedas Intelligence reserves the right to modify pricing with 60 days' written notice prior to your next renewal period. If you do not agree to the new pricing, you may terminate your subscription at the end of the current term.
Late payments may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. You are responsible for all applicable taxes, excluding taxes based on Navedas Intelligence's net income.
The Platform, including its underlying architecture, algorithms, Context Graph engine, Reasoning Ledger technology, and all related documentation, is the exclusive intellectual property of Navedas Intelligence, Inc. This includes rights protected under U.S. Patent No. 11,748,414 B2, covering the neural network architecture for contextualized decision modelling.
Your data remains yours. Navedas Intelligence does not claim ownership of the policies, SOPs, customer data, or transaction records you provide. We process your data solely to deliver the services described in your agreement.
Your outputs remain yours. Revenue Recovery Reports, Reasoning Ledger entries, and other outputs generated by the Platform based on your data belong to you. You may use, distribute, and retain these outputs without restriction.
You may not copy, modify, distribute, sell, or lease any part of the Platform or its documentation without prior written consent from Navedas Intelligence.
Navedas Intelligence processes your data as a data processor (as defined under GDPR) or service provider (as defined under CCPA), acting on your instructions as the data controller or business.
The Platform processes the data categories defined in your service agreement, which may include customer interaction records, transaction data, agent activity logs, policy documents, and compliance records.
Data is processed in real time to evaluate decisions against your Context Graph. Each decision evaluation produces a Reasoning Ledger entry that records the inputs, policies evaluated, and outcome. This processing is deterministic: given the same inputs and policies, the Platform will produce the same result.
A Data Processing Agreement (DPA) is available upon request and is required for customers processing personal data of EU residents.
Each party agrees to protect the other's confidential information with the same degree of care it uses to protect its own confidential information, but no less than reasonable care. Confidential information includes business plans, customer data, pricing, technical specifications, and any information marked as confidential.
Confidentiality obligations do not apply to information that is publicly available, independently developed, rightfully received from a third party, or required to be disclosed by law. If disclosure is required by legal process, the disclosing party will provide prompt notice (where legally permitted) so the other party may seek a protective order.
Navedas Intelligence warrants that the Platform will perform materially in accordance with the documentation provided. If the Platform fails to meet this warranty, your exclusive remedy is for Navedas Intelligence to correct the nonconformity or, if correction is not commercially reasonable, to refund the fees paid for the affected period.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." NAVEDAS INTELLIGENCE DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Navedas Intelligence does not warrant that the Platform will be uninterrupted or error-free, or that it will detect every policy violation or compliance gap in your operations.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL NAVEDAS INTELLIGENCE'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE AMOUNTS PAID BY YOU TO NAVEDAS INTELLIGENCE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
IN NO EVENT WILL NAVEDAS INTELLIGENCE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.
These limitations apply even if Navedas Intelligence has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability, so some of the above may not apply to you.
Either party may terminate the service agreement for cause if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice.
Upon termination, Navedas Intelligence will make your data available for export for 30 days. After the export window, we will delete your data from our systems in accordance with our data retention policy. Reasoning Ledger entries may be retained in anonymized form for platform improvement unless you request full deletion.
Termination does not relieve either party of obligations that accrued before the termination date, including payment obligations and confidentiality commitments.
For customers subject to the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Navedas Intelligence commits to the following:
The Platform may be subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). You agree not to export, re-export, or transfer the Platform or any technical data received from Navedas Intelligence, directly or indirectly, to any country, entity, or person prohibited by applicable export laws.
You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to U.S. trade sanctions, and that you are not listed on any U.S. government restricted party list.
Navedas Intelligence may update the Platform from time to time, including adding or removing features. We will provide reasonable notice of material changes that affect your use of the Platform.
We may revise these Terms at any time by posting an updated version on our website. Material changes will be communicated via email to your account administrator at least 30 days before they take effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved in the state or federal courts located in San Francisco County, California. Both parties consent to the exclusive jurisdiction of these courts.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
If you have questions about these Terms, contact us at:
Navedas Intelligence, Inc.
San Francisco, California
Email: legal@navedas.ai
Privacy inquiries: privacy@navedas.ai