CASE STUDIES

Real operations. Real policies. Real recovery.

Three industries, three governance deployments — each with a full reasoning trace showing exactly how decisions were governed and revenue recovered.

Every deployment runs on US Patent 11,748,414

D2C Apparel Brand — CX Operations

8,000+ daily CX interactions. Multi-channel refund governance across AI, human, and self-serve.

The Problem

A high-growth D2C apparel company processing 8,000+ CX interactions daily. Their Customer 360 showed history, but not the policy threshold — and their chatbot didn't sync refund decisions across channels. Serial claimants exploited this: same household, four linked accounts, twelve refunds in 90 days — each within policy when seen alone.

Customer Request
Policy Gates
Precedent Match
✓ Governed Verdict
What You Can Prove Now

Every interaction now flows through the Inference-Time Interceptor before the action commits. AI refunds are blocked when they violate policy. Agents see the correct threshold and a governed alternative in real time through the Operator Console. Linked-account fraud is caught because the Context Graph stitches identities the CRM sees as separate — then enforces the policy threshold across human, bot, and self-serve channels.

$114K
Recovered in the first governed quarter
87%
Reduction in policy-inconsistent refund approvals
4.5 hrs → 8 sec
Audit inquiry response time
68%
Win-back rate on intercepted at-risk customers
Example Governance Trace
Input: Agent initiates $749 refund for customer #CX-4521
Policy Check: RETURN-001 §3.2 — Purchase date 75 days ago. Max window = 60 days.
Identity Stitch: 4 linked accounts detected (shared address + BIN). Combined: 12 refunds / 90 days. Household threshold exceeded.
Sentiment: Message tone indicates high friction. Escalation candidate.
Verdict: BLOCKED — Policy violation + household threshold exceeded. Recommended: Offer $150 store credit instead (policy-compliant alternative).
See the Revenue & Margin Recovery solution →

Gifting & Rewards Platform — Fulfillment

340+ orders/week. Reseller detection, bulk threshold enforcement, override Reasoning Ledger.

The Problem

A high-growth corporate gifting platform processing 340+ orders per week. Flagged reseller accounts were buying at consumer prices, bulk pricing thresholds were being triggered incorrectly, and when a coordinator overrode a $14K hold, nobody recorded why. Six months later, the reseller pattern was obvious — but the reasoning was gone.

Order Action
Authorization Check
Fraud Screening
✓ Traceable Decision
What You Can Prove Now

Every order now flows through the Context Graph with automatic reseller pattern detection. Bulk thresholds are enforced with policy citations, and every override is recorded with justification in the Reasoning Ledger. Coordinators see risk signals and governed alternatives live in the Operator Console.

3.2%
Of order volume flagged for policy violations
100%
Every override documented with reasoning trace
98%
Reseller patterns caught across linked accounts
0
Undocumented overrides since deployment
Example Governance Trace
Input: Order #ORD-89234 received. Account: CORP-Enterprises. $8,500. Gift card redemption ×42.
Policy Check: GIFTING-005 §1.1 — Corporate redemptions capped at 20 per order. 42 detected.
Fraud Pattern: Same 15 gift cards linked to 3 other accounts. Redemption pool overlap 78%. Reseller signature detected.
Precedent: CORP-Enterprises flagged 4 months ago for RESELLER-002 violation. Current order mirrors pattern.
Verdict: HOLD + ESCALATE — Gift card pool fraud pattern + reseller account history. Coordinator review required.
See the AI Risk Containment solution →

Digital Advertising Network — Compliance & Revenue Ops

52 vendor certifications/quarter. Spend authorization traceability and audit-ready compliance.

The Problem

A major digital advertising network signed off on 52 vendor certifications in a single quarter. None could be proven against current policy — only last quarter's version. Campaign spend exceeded authorization by 20%, and when a billing dispute surfaced 3 months later, nobody could reconstruct the insertion order enforcement path.

Compliance Action
Regulatory Gate
Reasoning Ledger
✓ Audit-Ready Proof
What You Can Prove Now

Every compliance decision and spend authorization now flows through the Inference-Time Interceptor, checking current regulatory requirements and precedent against the Context Graph. Consistency is enforced by policy, not tribal knowledge. The Executive Dashboard gives leadership and auditors a live view of spend authorization traceability, and the Reasoning Ledger reconstructs any decision on demand.

99.7%
Compliance rate across verifications
100%
Spend authorization traced to policy & approver
4.2x
Faster billing dispute resolution
24/7
Audit-ready posture, continuously verified
Example Governance Trace
Input: Campaign spend authorization. Annual budget: $2M. Q2 requested: $900K (45% of annual). Spend so far: $720K (36%).
Policy Check: SPEND-POLICY-007 — Quarterly ceiling = 40% of annual. Q2 request = 45%. Exceeds limit by $100K.
Precedent Lookup: Q1 had similar overage request. Approved with CFO sign-off. Policy amendment filed 2 weeks ago for performance channels.
Verification: Amendment SPEND-MOD-047 now active. Enables 50% quarterly ceiling for performance channels. Campaign tagged as "performance."
Verdict: APPROVED — Within 50% ceiling under updated SPEND-MOD-047. Auto-routed to CFO for final sign-off per protocol.
See the Audit-Ready Compliance solution →
Start with proof, not a pitch

See your recovery number before you buy anything.

Most governance platforms ask you to integrate your systems, train a model, and wait a quarter before you see any value. Navedas works the other way around. The $500 Revenue Recovery Audit runs 1,000 of your own tickets through the governance engine and returns a specific recoverable-dollar figure in 48 hours, along with the policy violations that caused each one. No integration, no training set, no commitment beyond the audit itself. If we don't find at least $25,000 in exposure, you pay nothing.

Step 1 · Audit
$500 flat
1,000 tickets. 48 hrs. Money-back if we don't find $25K+ in exposure.
Step 2 · Pilot
$10K–$20K/mo
30 days of live interception on one policy area. Reasoning Ledger live.
Step 3 · Platform
$80K–$250K per year
All policy areas governed. Operator Console + Executive Dashboard.
Start Your $500 Audit
Have Questions?
Everything your team is already asking
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Which workflow is bleeding exposure in your operation?

Share 1,000 of your recent tickets, bot logs, or task records. In 48 hours, we'll show you exactly which policies were violated and the dollar amount you can recover. $500 flat fee. $25K minimum finding — or your money back.