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Refunds, approvals, escalations — thousands a day, human and AI. How many can you prove were right?
Every hour, decisions ship without policy enforcement. You won't see the cost until the P&L review.
74-day refund, 60-day policy. The bot read the customer's frustration, not your SOP.
BBB threat, 90 seconds to respond, an updated SOP no one pushed to the screen. The gap wasn't their judgment — it was ours.
Four accounts, one household, twelve refunds in 90 days. The Customer 360 sees four separate customers. The bot approved a fifth.
Six hours digging through Slack because no one built a place to record the 'why' in the first place.
Same gates. Same trace. Same ledger. Human and AI, one engine.
Every refund, discount, or escalation hits a policy gate before it commits. Violations never reach the customer.
AI-Agent-07 → $1,249 refund → RETURN-001 §3.2 (74d > 60d) → FRAUD-003 §1.1 (3rd claim in 90d)
Under pressure, your agent sees the right policy, the fiscal impact, and a governed alternative — right on the screen.
Human-Sarah.K → 35% discount → DISCOUNT-002 §2.1 (35% > 20% max) → LTV $2,400 does not qualify
A realtime gate between decision and action. Violations are blocked before the customer sees a response. Works identically for bots and human keystrokes.
Every gate, citation, and fiscal step documented. When your auditor asks "why was this denied?", the answer is one click away.
Every verified resolution becomes a precedent. After 1,000 tickets, the engine knows your playbook better than your best supervisor.
Your CRM shows one identity. Navedas stitches linked accounts, devices, and channels — so the policy threshold fires whether the request hits the agent, the bot, or self-serve.
Every AI platform ships with guardrails. Here's what they miss.
Every verdict traces back to a specific policy line. If the engine can't cite the rule, it doesn't act.
50-page SOP → 100+ policy nodes in 48 hours. Live in a week. No infrastructure changes.
Your SOPs, refund matrices, and escalation trees become a live policy graph, each rule enforceable, citeable, and searchable.
Your best resolved tickets become precedent nodes linked to the graph. Every new resolution sharpens the engine.
Every interaction flows through the engine. Gates fire, precedents match, verdicts ship — all before the action reaches your customer.
Every intent — human or AI — flows through one policy engine before it reaches your customer.
CX, fulfillment, compliance — one engine, every decision traceable.
Settlement drift draining margin silently, caught before it reaches your P&L.
AI agents in production, governed at inference-time. Policy-compliant before it ships.
Hundreds of partner SLAs, each enforced automatically by the Partner Context Graph.
Zero-deviation logic for healthcare admin, fintech, and GDPR, where "close enough" is a regulatory failure.
Live ticket stream. Full reasoning traces. One-click actions.
The Operator Console shows agents the right threshold before they click approve, and flags bot decisions that violate policy in realtime — with the reason in plain English, right in the queue.
The Executive Dashboard tracks recovered revenue by policy area. The Reasoning Ledger reconstructs any decision in seconds, policy citation attached.
Send us 1,000 of your recent tickets. In 48 hours we'll give you a specific recoverable-dollar figure, with the policy violations that caused each one. If we don't find at least $25,000 in exposure, you get your money back.
You get the Revenue Recovery Report in 48 hours.
Live policy interception on one workflow, for 30 days.
Governance across every policy area you run.
We're not a helpdesk replacement. Navedas runs on top of what you already use (Zendesk, Gladly, Salesforce, or your own stack) and enforces policy on every decision those systems touch.
How can we help? Contact us.